Terms of service
PLEASE CAREFULLY READ THESE TERMS OF USE AND TERMS AND CONDITIONS OF SALE. BY USING THIS WEBSITE AND/OR PLACING AN ORDER FOR GRANOLACHIK, PRODUCTS OR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ANY AMENDMENTS THERETO, AND AGREE THAT YOU ARE AT LEAST 18 YEARS OF AGE AND ELIGIBLE TO USE THIS SITE AND PLACE AN ORDER FOR GRANOLACHIK’S PRODUCTS AND SERVICES.
IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS, PLEASE DO NOT USE THE SITE OR ORDER OR USE GRANOLACHIK’S PRODUCTS OR SERVICES.
Terms of Use:
These Terms and Conditions govern and apply to you and your access to and use of this Site and its related domains on which this document appears, any order you place through this Website or any other Site where the product is sold and your use of GRANOLACHIK products. You must read these Terms and Conditions carefully before placing an order, or using the Site. By using the Site, and/or placing an order through the Site, you confirm that you have read, understood, and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety, you must not order any product or service through or otherwise use the Site. The Terms and Conditions may be changed in the future without further notice. Your continued use of the Site and/or other products or services of GRANOLACHIK after any such changes constitutes your acceptance of the new Terms and Conditions.
SHIPPING:
Unless otherwise noted, GranolaChik will use its best efforts to ship products within a reasonable time after receipt of your properly completed order. Although GranolaChik may provide delivery or shipment timeframes or dates, you understand that those are good-faith estimates and may be subject to change. You further understand that product availability may be limited, and particular products may not be available for immediate delivery, in which case the products will be delivered when they become available. At times there can be a shipment delay due to circumstances beyond our control, such as acts of God, manufacturing, etc. GranolaChik shall not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery.
Thank you for your business!
LOST / DAMAGED PACKAGES:
We do not accept returns due to the sensitive nature of our products. If you are dissatisfied with the quality of your purchase, please contact us at aturner@granolachik.com.
We care about our customers' opinions and always look forward to improving our level of service!
Our goal at GranolaChik is to fulfill your order and deliver the products to you as soon as possible.
GranolaChik is not responsible for any delivery lost as a result of incorrect shipping information provided by you.
Products returned to us after being delivered to an incorrect address can be resent to your correct address. The cost of the re-delivery will be charged to you.
Suppose there is a delivery error or an incorrect order sent. We will replace the item and refund your return shipping costs. You have to return the order to GranolaChik to receive a prepaid return label. If these products are not returned, the cost of the products will be charged to you.
No other exchanges are accepted.
If a package is LOST in SHIPPING, here are the steps that we will walk through together.
- Customer - Contact the shipping carrier immediately and file a TRACE CLAIM; ask them for the claim number. Wait 4 days from the date the carrier shows the package has been delivered to you - we need to allow the carrier to go through their investigation process. We occasionally see situations where carriers mark the package as delivered and arrive up to 4 days later.
- Customer – talk to anyone else you live with; sometimes, someone else has brought the package into the home.
- Customer – check with your neighbors to ensure that the carrier did not accidentally deliver next door or across the street.
- Customer – email the Trace Claim number and your correct shipping address to us at aturner@granolachik.com
If, after walking through the above steps and waiting the allotted time, the package is not received or found, we will reship your order.
If a package is DAMAGED in SHIPPING. Please let us know immediately. We will replace any damaged products without charge.
FYI, Broken bark is expected through transit; just remember it is granola 😊
If you receive a damaged product, here are the steps that we will walk through together.
Occasionally a package is delivered where the box is open or damaged. Most of the time, the products and contents are in the box and have not been damaged.
- Always accept the package from the carrier.
- Open the box and inspect the contents.
- If an ITEM IS MISSING, contact us immediately via email at aturner@granolachik.com.
- Include a photo of what has been included in the package and let us know what is missing.
- We will ship the missing items.
- If the PRODUCT IS DAMAGED, contact us immediately via email at aturner@granolachik.com.
- Include a photo of the damaged box.
- Include a picture of the damage to the product/s.
- We will work with you to replace the damaged product/s.
- This may include exchanging the product/s.
We always strive for mutually fair arrangements in the unlikely event of Lost or Damaged packages, so please walk through the steps and work with us.
RETURNS POLICY:
We at GranolaChik focus on providing our customers with high-quality products to assist them in achieving a healthy life. If you are not fully satisfied with your product purchase, reach out to us with your questions and let us help you.
The GranolaChik is homemade and is made with natural and high-quality ingredients. If you experience any flaws out of the box, please contact us to solve the issue and get you back to a healthy lifestyle.
You may return any defective product for 30 days from the receipt of shipment. Personalized or custom items may not be returned for refund or exchange.
A restocking fee will be deducted from the amount refunded to you for any product returned that shows obvious signs of use, abuse, or damage. We reserve the right to reject any return based on the condition of the product. We will ship the product back to you at your expense if this occurs, and no refund will be processed.
Steps for Returning:
- Re-box the GranolaChik packet. Be sure to tape the box securely closed.
- Include your receipt in the box.
- Write your name and order number on the outside of the box.
- The customer pays return shipping.
- Ship GranolaChik, information packet to us at:
- Email the tracking number to us at aturner@granolachik.com so that we can watch for your return.
When we receive your returned package, we will inspect all returned product/s. Based on the condition of the products returned, a refund will be processed. If all products meet the above-stated guidelines, the full amount of your product purchase (less shipping and handling) will be refunded to the payment method used for your original purchase. Suppose the product does not meet the above-stated guidelines. In that case, the restocking fee will be deducted from the total of your original purchase, and the remaining amount will be refunded to the payment method used for your original purchase.
Thank you for your business!